Privacy policy

Privacy Policy

Last updated: September 23, 2026

EcomDrvn operates this store and website, including all related information, content, features, tools, products and services (collectively, the “Services”). EcomDrvn is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy explains how we collect, use, disclose, store and protect your personal information when you visit our website, use our Services, purchase our products, download digital products, communicate with us, or otherwise interact with EcomDrvn.

By using or accessing our Services, you acknowledge that you have read and understood this Privacy Policy.

If you do not agree with this Privacy Policy, please do not use our Services.

Personal Information We Collect or Process

When we use the term “personal information”, we mean information that identifies you or can reasonably be linked to you.

Depending on how you interact with our Services, we may collect or process the following types of personal information:

Contact Information

This may include:

  • Your name

  • Email address

  • Billing address

  • Phone number

  • Other contact information you provide to us

Payment and Transaction Information

When you make a purchase, payment information may be processed through Shopify and our payment providers.

This may include:

  • Payment method

  • Transaction details

  • Payment confirmation

  • Billing information

  • Other information necessary to process your purchase

We do not need to directly store your full payment card details where payment processing is handled by third-party payment providers.

Account Information

If you create an account or provide account-related information, we may collect information such as:

  • Username

  • Password

  • Account preferences

  • Account settings

Purchase Information

We may collect information about:

  • Products you purchase

  • Products you view

  • Items added to your cart

  • Previous transactions

  • Digital products purchased or accessed

  • Other interactions with our store

Communications

If you contact us, we may collect the information contained in your communication, including information provided when you contact us for customer support.

Device and Usage Information

When you visit our website, certain information may be collected automatically, including:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Network information

  • Pages visited

  • Website interactions

  • Approximate location derived from technical information

  • Date and time of visits

  • Other technical or usage information

We may collect this information through cookies and similar technologies.

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you, such as when you place an order, create an account, contact us, subscribe to communications, or otherwise provide information to us.

  • Automatically through our Services, including through cookies and similar technologies when you browse or interact with our website.

  • From service providers, such as Shopify, payment processors, analytics providers, email providers, hosting providers and other companies that provide services to us.

  • From other third parties, where permitted by applicable law.

How We Use Your Personal Information

Depending on how you interact with EcomDrvn, we may use your personal information for the following purposes:

Providing and Improving Our Services

We may use your information to:

  • Process and fulfil your orders

  • Provide access to purchased digital products

  • Send purchase confirmations and important order information

  • Provide customer support

  • Manage customer accounts

  • Maintain and improve our website

  • Improve our products and Services

  • Remember preferences

  • Understand how customers interact with our website

  • Prevent technical problems

  • Provide a better customer experience

Marketing and Advertising

Where permitted by law, we may use your information to send marketing or promotional communications about EcomDrvn.

You can unsubscribe from promotional emails at any time by using the unsubscribe option included in those communications.

We may also use certain third-party services to help us understand advertising performance or provide relevant advertising.

Security and Fraud Prevention

We may use personal information to:

  • Protect our website and Services

  • Detect and prevent fraudulent transactions

  • Detect suspicious or malicious activity

  • Protect our customers and business

  • Maintain account security

  • Investigate potential misuse of our Services

You are responsible for keeping any account credentials you use with EcomDrvn secure and should not share your passwords or access details with others.

Communicating With You

We may use your information to:

  • Respond to customer enquiries

  • Provide technical support

  • Assist with digital product access

  • Respond to questions about purchases

  • Send important service-related communications

  • Maintain our relationship with you

Legal and Compliance Purposes

We may process personal information where necessary to:

  • Comply with applicable laws

  • Respond to lawful requests from authorities

  • Protect our legal rights

  • Investigate suspected violations of our Terms of Service

  • Resolve disputes

  • Enforce our agreements and policies

How We Disclose Personal Information

We may disclose personal information to third parties where reasonably necessary to operate our business and provide our Services.

These third parties may include:

Shopify and Service Providers

We may share information with Shopify and other service providers that assist us with:

  • Website hosting

  • Payment processing

  • Order processing

  • Digital product delivery

  • Customer support

  • Analytics

  • Email communications

  • Website functionality

  • Security

  • Cloud storage

  • Fraud prevention

These service providers may process personal information on our behalf.

Payment Providers

When you make a purchase, your payment information may be processed by Shopify and/or third-party payment providers.

Payment providers may process your information according to their own privacy policies and terms.

Marketing and Advertising Partners

Where permitted by law, we may use third-party services for marketing, advertising, analytics and measuring the performance of our marketing activities.

These third parties may process information according to their own privacy policies.

Legal Requirements

We may disclose information where reasonably necessary to:

  • Comply with applicable law

  • Respond to legal processes

  • Respond to lawful requests from government authorities

  • Protect our rights or property

  • Protect customers or other individuals

  • Investigate fraud or unlawful activity

Business Transfers

If EcomDrvn is involved in a merger, acquisition, restructuring, sale of assets, bankruptcy or similar business transaction, personal information may be transferred as part of that transaction, subject to applicable law.

Relationship With Shopify

Our Services are hosted by Shopify.

Shopify collects and processes certain personal information relating to your use of our Services in order to provide and improve its services.

Information you submit through our store may be transmitted to and processed by Shopify and other service providers, including providers that may be located outside South Africa.

For more information about how Shopify handles personal information, you can review Shopify's privacy information through its website.

Shopify Privacy Policy

Cookies and Similar Technologies

We may use cookies and similar technologies to operate and improve our website.

Cookies may help us:

  • Keep the website functioning correctly

  • Remember preferences

  • Understand website traffic

  • Analyse how visitors use our website

  • Improve website performance

  • Support security and fraud prevention

  • Measure marketing and advertising performance

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website.

Third-Party Websites and Links

Our Services may contain links to websites, platforms or services operated by third parties.

If you follow a link to a third-party website, that website will have its own privacy policy and terms.

EcomDrvn is not responsible for the privacy, security or practices of third-party websites that we do not control.

We recommend reviewing the privacy policies of third-party websites before providing them with personal information.

Children's Data

Our Services are not intended for children.

We do not knowingly collect personal information from children below the applicable age of majority.

If you believe that a child has provided us with personal information, please contact us using the contact information below so that we can review the matter and take appropriate action where required by law.

Security and Retention of Your Information

We take reasonable steps to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of electronic storage or transmission over the internet can be guaranteed to be completely secure.

We therefore cannot guarantee absolute security of your information.

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including where necessary to:

  • Provide our Services

  • Complete transactions

  • Maintain business records

  • Comply with legal obligations

  • Resolve disputes

  • Prevent fraud

  • Enforce agreements

  • Protect our legal rights

The exact retention period may vary depending on the type of information and the reason it was collected.

Your Rights and Choices

Depending on applicable law, you may have rights relating to your personal information.

These may include the right to:

  • Request access to personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of personal information where legally permitted

  • Object to or restrict certain processing

  • Withdraw consent where processing is based on consent

  • Request information about how your personal information is processed

  • Opt out of certain marketing communications

These rights may be subject to legal limitations and exceptions.

To exercise a privacy-related right, please contact us using the details provided below.

We may need to verify your identity before processing certain requests.

Marketing Communications

If you receive promotional emails from EcomDrvn, you may unsubscribe at any time using the unsubscribe link contained in the email.

If you unsubscribe from marketing communications, we may still send you important non-promotional communications relating to purchases, digital product access, your account, security or other necessary service-related matters.

Complaints

If you have a concern or complaint regarding how we handle your personal information, please contact us using the details below.

We will review and respond to privacy-related enquiries as appropriate and in accordance with applicable law.

Where applicable, you may also have the right to lodge a complaint with the relevant data protection authority.

International Transfers

Because EcomDrvn uses Shopify and other third-party service providers, your personal information may be stored or processed in countries outside South Africa.

Where personal information is transferred internationally, we will take reasonable steps to ensure that such processing is carried out in accordance with applicable privacy and data-protection requirements.

Third-party service providers may also have their own privacy and security policies governing international data transfers.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Changes may be made to reflect:

  • Changes to our Services

  • Changes to how we process personal information

  • Changes to our business

  • Legal or regulatory requirements

  • Changes to technology or third-party services

When we make changes, we will update the “Last updated” date at the top of this Privacy Policy.

We encourage you to review this Privacy Policy periodically.

Contact

If you have questions about this Privacy Policy, our privacy practices, or your personal information, please contact us:

EcomDrvn
Email: ecomdrvn@gmail.com

For privacy-related requests or questions, please use the email address above.